EX0-103 questions and answers

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EXIN,Inc ISO/IEC 20000 Foundation EX0-103
Exam Number/Code : EX0-103
Exam Name : ISO/IEC 20000 Foundation
One year free update
Once failed,100% refund
Questions and Answers : 80Q&As
Update Time : 2014-8-8

Free EX0-103 Demo Download
1. Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met
as agreed in all circumstances, from normal operations through to a major loss of service.
What is the minimum level of frequency with which these Plans should be developed and reviewed?
A.at every change to the business environment
B.at least annually
C.at least bi-annually
D.in accordance with the business needs
ANSWER: B

2. What is mandatory to define in the Incident Management procedures?
A.the escalation of Incidents
B.the implementation of emergency Changes
C.the recording of deficiencies in the Configuration Management Database (CMDB)
D.the recording of Problems
ANSWER: A

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