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Microsoft Supporting Users and Troubleshooting a MS Windows XP OS 70-271
Exam Number/Code : 70-271
Exam Name : Supporting Users and Troubleshooting a MS Windows XP OS
One year free update
Once failed,100% refund
Questions and Answers : 122Q&As
Update Time : 2013-3-24
Price :$29
Exam Number/Code : 70-271
Exam Name : Supporting Users and Troubleshooting a MS Windows XP OS
One year free update
Once failed,100% refund
Questions and Answers : 122Q&As
Update Time : 2013-3-24
Price :$29
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1.You are a desktop support technician for your company. A user reports that she just installed
Windows XP Service Pack 2 (SP2) on her computer that runs Windows XP Home Edition. Since
installing SP2, she cannot use her Webbased email application. When she logs on to the Web
site, she can see her messages and the main Web page. However, when she attempts to open a
message or create a new message, the message windows do not open. The user could use the
application before she installed SP2. What is the most likely cause of the problem?
A.The user exceeded her message quota for this email application.
B.Windows Firewall prevents the email application from working correctly.
C.The Microsoft Internet Explorer popup blocker prevents the windows from opening.
D.The Web site is down.
Correct:C
1.You are a desktop support technician for your company. A user reports that she just installed
Windows XP Service Pack 2 (SP2) on her computer that runs Windows XP Home Edition. Since
installing SP2, she cannot use her Webbased email application. When she logs on to the Web
site, she can see her messages and the main Web page. However, when she attempts to open a
message or create a new message, the message windows do not open. The user could use the
application before she installed SP2. What is the most likely cause of the problem?
A.The user exceeded her message quota for this email application.
B.Windows Firewall prevents the email application from working correctly.
C.The Microsoft Internet Explorer popup blocker prevents the windows from opening.
D.The Web site is down.
Correct:C
2.You are a desktop support technician for your company. The company uses a VPN server that
supports PPTP and L2TP. A user of a Windows XP Professional portable computer wants to use a
VPN to connect to the network over the Internet when she travels. On the user’s computer, you
configure a network connection that establishes a VPN connection to the VPN server. You test the
connection, and the connection is established. Several weeks later, you increase security by
configuring the VPN server to support only certificatebased L2TP VPNs. The user reports that she
is unable to establish a connection to the VPN server. All other users can connect to the VPN
server successfully. You need to ensure that the user can always establish a VPN connection to
the VPN server. What should you do?
A.On the user’s computer, change the type of VPN to L2TP VPN on the Networking tab of the VPN
connection.
B.On the user’s computer, select the Use preshared key for authentication check box in the IPSec
settings of the VPN connection.
C.Instruct the user to import a recent certificate revocation list (CRL) to her computer.
D.Ask an administrator to modify the firewall settings to allow L2TP connections.
Correct:A
supports PPTP and L2TP. A user of a Windows XP Professional portable computer wants to use a
VPN to connect to the network over the Internet when she travels. On the user’s computer, you
configure a network connection that establishes a VPN connection to the VPN server. You test the
connection, and the connection is established. Several weeks later, you increase security by
configuring the VPN server to support only certificatebased L2TP VPNs. The user reports that she
is unable to establish a connection to the VPN server. All other users can connect to the VPN
server successfully. You need to ensure that the user can always establish a VPN connection to
the VPN server. What should you do?
A.On the user’s computer, change the type of VPN to L2TP VPN on the Networking tab of the VPN
connection.
B.On the user’s computer, select the Use preshared key for authentication check box in the IPSec
settings of the VPN connection.
C.Instruct the user to import a recent certificate revocation list (CRL) to her computer.
D.Ask an administrator to modify the firewall settings to allow L2TP connections.
Correct:A
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